01Within 30 days
Request a return
Send your order number, reason and clear photographs of the object and packaging.
Client care · 02
Returns
A meaningful object should feel right in its new setting. Unused standard pieces may be returned within thirty days of delivery.
Thirty-day consideration
Time to consider an object.
Write to us before sending anything back so we can provide the correct return route and protect the object in transit.
VEGRA · Client care · 02
Return in original condition
The object, dossier, fitted packaging and included materials should be complete. Wear, scent, moisture or alteration may affect eligibility.
Thirty-day consideration
Clear, calm and documented.
A meaningful object should feel right in its new setting. Unused standard pieces may be returned within thirty days of delivery.
02Within 2 days
Receive instructions
We confirm eligibility and provide the appropriate return address and packing guidance.
03Tracked and insured
Send the object
Use the original fitted packing and retain proof of shipment until completion.
04After inspection
Refund completed
Approved refunds return to the original payment method, excluding stated delivery costs.
Objects of quiet power
Made-to-order and personalised pieces are final.
This includes custom seals, altered dimensions and private sourcing commissions unless an item arrives damaged or incorrect.
Contact client care