01Existing orders
Order & delivery
Tracking, delivery timing, address changes and arrival concerns.
Client care · 04
Contact
Questions about an object, delivery, care or a private commission are welcome. We answer with the same clarity we expect from our makers.
Write to VEGRA
A real reply, from a real person.
Share an order number when relevant. For material or condition questions, photographs are always useful.
VEGRA · Client care · 04
care@vegra.sitxo.com
Monday to Friday · 09:00–18:00 China Standard Time. Most messages receive a reply within two working days.
Write to VEGRA
How may we help?
Questions about an object, delivery, care or a private commission are welcome. We answer with the same clarity we expect from our makers.
02Living materials
Object care
Questions about wood, paper, bronze, lacquer and changes through use.
03Personal assistance
Private sourcing
Selections for interiors, gifts and collector-led enquiries.
04Context and press
Studio enquiries
Workshop information, editorial requests and cultural context.
Direct correspondence
Send a note.
Please include your order number when your question concerns an existing purchase.
Objects of quiet power
We will meet your question with clarity.
Please do not send payment details, passwords or other sensitive information by email or through the enquiry form.
Browse the collection